Frequently Asked Questions

Everything you need to know about shopping with Caeloria.

How can I track my order?

Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery status.

What is your return policy?

We offer a 30-day return window for all unused and unopened items in their original packaging. Please contact our support team to initiate a return request.

Do you offer international shipping?

Yes, Caeloria ships to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

How can I change or cancel my order?

Orders can be modified or cancelled within 12 hours of placement. After this window, the order may have already been processed for shipping.

Are your products covered by a warranty?

Yes, all Caeloria products come with a standard 12-month manufacturer's warranty covering any defects in materials or workmanship under normal use.